Complaints & Resolutions
VINEX aims for excellence in all areas of the Exchange and supporting operations. To ensure this high standard is maintained we invite any member with a concern or complaint to contact us immediately.
Complaints must be received in writing, preferably by email to VINEX Complaints & Resolutions.
If requested, VINEX will provide an independent and impartial mediation service to provide advice to members, and assist in resolving a dispute between you and the seller.
Final Sample Approval Mediation
If requested by either the buyer or seller to a completed trade, VINEX through its VinAppraisal service will act independently to evaluate and compare a pre-completed wine sample to that offered as a final sample, and make a reasonable attempt to mediate an acceptable outcome to both parties.
Product Receival Approval Mediation
If requested by you, VINEX through its VinAppraisal service will act independently to evaluate and compare a sample of the received wine with that of the final approved sample and make a reasonable attempt to mediate an acceptable outcome to both parties.
VINEX also invites members to provide positive feedback and compliments, along with ideas and suggestion on improvements.
Please email us at VINEX Feedback & Ideas